The Independent Complaints and Grievance Scheme (ICGS)

The Independent Complaints and Grievance Scheme consists of:

• Behaviour Code
• Bullying and Harassment policy
• Bullying and Harassment Procedure 
• Sexual Misconduct Policy
• Sexual Misconduct Procedure

These all work together to provide a framework to create a respectful working environment and to respond to any complaints of unacceptable behaviour promptly, fairly and effectively.

ICGS annual reports show key development for the scheme, data on use of the helplines, complaint investigations and Valuing Everyone training. 

• Read the fifth annual report published 17 October 2023 (pdf)
• Read the fourth annual report published 25 October 2022 (pdf)
• Read the third annual report, published 20 October 2021 (pdf)
• Read the second annual report, published November 2020 (pdf)
• Read the first annual report, published October 2019 (pdf

The House of Commons, the House of Lords and the Parliamentary Digital Service are committed to publishing anonymised data on the services brought in under the ICGS. Figures are published quarterly.