Independent Complaints and Grievances Scheme proactively published statistics
The Independent Complaints and Grievance Scheme was established in July 2018. The scheme is made up of:
- a Behaviour Code (pdf, 36KB) for everybody working or visiting the parliamentary estate
- a policy for dealing with allegations of bullying and harassment
- a separate policy for dealing with allegations of sexual misconduct.
The two policies are underpinned by an independent helpline, an independent investigation process and culture change work. The aim of the culture change work is to create a Parliament that leads the world as an example of a safe and respectful place to work and visit.
The House of Commons, the House of Lords and the Parliamentary Digital Service are committed to publishing anonymised data on the services brought in under the Independent Complaints and Grievance Scheme.
Figures are published quarterly. We only publish exact numbers where they exceed 10 or more. This is to protect the confidentiality of those reporting and using the scheme.
The following statistics relate to the two independent helplines which operated until 2 July 2020. A new, single independent helpline has operated since 3 July 2020.
ICGS proactive stats - April 2024.pdf (pdf, 109KB)
The helpline is open to all members of the Parliamentary community.