Independent Complaints and Grievance Scheme (ICGS) annual report
18 November 2020
The Independent Complaints and Grievance Scheme (ICGS) represents a commitment from both Houses to create a modern workplace where colleagues can work without fear of bullying, harassment or sexual harassment.
The ICGS has now published its second Annual Report, covering June 2019–July 2020. The report outlines the operation of the ICGS including key developments, data on use of the helplines, complaint investigations and Valuing Everyone training.
Director of the ICGS, Jo Willows said:
“This year has been a year of significant change.
"Our annual report highlights the improvements we have made to the scheme and the resilience of many people, including my colleagues in the ICGS team, to ensure that these improvements have taken place, despite challenging circumstances, including working within the constraints of the coronavirus pandemic.
"The ICGS is a complex scheme, bringing together many colleagues with different employment relationships.
"There is more work to be done, and I am looking forward to the recommendations from the independent expert Alison Stanley CBE, who recently started work on the 18-month review of the scheme.”