Making a complaint
If you are dissatisfied with the way we have handled your request, you have the right to complain.
Our complaints process
If you wish to make a complaint, you should contact the Information Compliance team who sent your response:
- House of Commons Information Compliance team: foicommons@parliament.uk
- House of Lords Information Compliance team: foilords@parliament.uk
In the first instance, to help you more speedily, we may try to clarify any specific queries informally. If this doesn't help to resolve the issue, or if your complaint is more complex, we will launch an internal review. This is carried out by someone who was not involved in the original response.
It is very important that you specify the nature of your complaint and set out any arguments or points that you wish to be taken into consideration. This will allow us to take all the factors of your complaint into account.
The Freedom of Information Act 2000 does not mandate a time limit for completion of an internal review, but we aim to deal with reviews within 20 working days.
Further guidance about how to complain after receiving a response to a request for information can be found on the Information Commissioner’s Office website.
Making a complaint to the ICO
If you are not happy with the result of the internal review of the response to your request, you can make a complaint to the Information Commissioner’s Office (ICO). They are the regulator for information rights legislation in the UK. Further information about this is available on the ICO’s website.