Customer service
This topic includes information published by the House of Commons, including responses to past FOI requests, relating to customer service.
| Item | Description |
| Compliments, Complaints and Comments Policy background and data | Feedback received through the House of Commons Compliments, Complaints and Comments scheme. |
| Compliments, Complaints and Comments scheme | Information about the House of Commons Compliment, Complaints and Comments scheme and how it can be used. |
| Contact us | Information about how to contact either House of Parliament. |
| Frequently Asked Questions | Answers to Frequently Asked Questions relating to both Houses of Parliament. |
| House of Commons Enquiry Service | Answers questions about the business, history and membership of the House of Commons (we cannot answer questions on the interpretation of legislation or on government and political party policy). |
| Search parliamentary material | Search parliamentary material is an online search tool that enables you to search for many publications and records of parliamentary business, including debates, parliamentary questions and statements. |
Responses to requests
Feedback
| File ref | Nature of request | Response date |
| F18-102 | Maintenance and catering complaints | 03/04/2018 |
| F17-271 | Customer/staff feedback logs | 25/07/2017 |
Surveys
| File ref | Nature of request | Response date |
| F21-251 | Findings of the Members satisfaction survey | 09/06/2021 |
Other
| File ref | Nature of request | Response date |