Compliments, Complaints and Comments Policy
In the interests of transparency and openness, the House of Commons is committed to publishing anonymised summaries of all the compliments, complaints and comments received and the responses provided by the Customer Team.
Feedback has been received from:
- members of the public
- a range of pass-holders, including MPs and their staff
- peers and their staff
- staff of both the House of Commons and the House of Lords
- civil servants
- external contractors
- visitors
- journalists
Latest published data
April 2024 to June 2024
Previously published data
- CCC background January 2024 to March 2024 (pdf, 158KB)
- CCC data January 2024 to March 2024 (pdf, 186KB)
- CCC Background October 2023 – December 2023 (pdf, 137KB)
- CCC Data October 2023 – December 2023 (pdf, 169KB)
- CCC Background July 2023 – September 2023 (pdf, 188KB)
- CCC Data July 2023 – September 2023 (pdf, 192KB)
- CCC Background January 2023 - March 2023 (pdf, 191KB)
- CCC Data January 2023 - March 2023 (pdf, 452KB)
- CCC Background October 2022 - December 2022 (pdf, 165KB)
- CCC Data October 2022 - December 2022 (pdf, 245KB)
- CCC Background July 2022 - September 2022 (pdf, 270KB)
- CCC Data July 2022 - September 2022 (pdf, 476KB)
- CCC Background January 2022 - March 2022 (pdf, 169KB)
- CCC Data January 2022 - March 2022 (pdf, 205KB)
- CCC Background October 2021 - December 2021 (pdf, 159KB)
- CCC Data October 2021 - December 2021 (pdf, 285KB)
- CCC Background July 2021 - September 2021 (pdf, 148KB)
- CCC Data July 2021 - September 2021 (pdf, 290KB)
This information will be published quarterly. The next publication is scheduled for November 2024.
Page last updated: 21 August 2024